If you have been following my Great West Life Disaster then you know what’s been going on and this post will be somewhat of an update to the ongoing battle. If you have no idea what’s going on, well you can read up on it here and here. Then this post will all make sense.
I mentioned in the last post that I would be calling Great West Life on Friday evening because I failed to hear from them Wednesday evening. I assumed that if they called me Thursday evening I would not be around to take the call due to picking up the cheque from the provider, so you can imagine how surprised I was when Joelle; the Wednesday rep from the London Office called me Thursday morning while I was on my way out the door for work. I ended up taking the phone call which made me late for work. Basically all she could tell me was that the adjuster should be calling me within 24/48 hours. So Monday or Tuesday at the latest since no one works during the weekend. I informed them that I was very displeased with having rearranged my Wednesday schedule to be home in order to take a phone call that never came. She made no attempts to apologize. I then thanked her for calling me and ended the call.
I decided to wait until 5:30 PM to call Great West Life friday evening in case by some miracle they decided to contact me first. When I called I made sure to have all of my paperwork laid out over my bed so that I was ready to basically explain my case yet again.
I ended up getting very lucky this time because Natalie; the London Office rep that I spoke to was unbelievable nice and understanding. She explained everything back to me so that I could confirm that she understood the whole situation. She also gave me her personal extension and said that she would look into it to make sure that I got an answer as to what was going on regarding why I was approved for $750 and why now it’s being changed to $500. She also apologized for the way everything has been handled up to now and assured me that she would call me by Wednesday the latest with either an answer or to inform me that things were still being looked into. I thanked her about a hundred times and she told me to have an enjoyable weekend.
So that’s where that stands, since I’ve yet to hear anything back.
The other issue I am now dealing with is trying to figure out why nothing was taking off my pay cheque for my benefits. Since my pay is direct deposited I wondered why it had increased $10. Usually about $10 comes off each pay and once I checked my pay stub I noticed that nothing came off my most recent pay (Thursday March 31st) for my benefits. I put a call into the payroll department but that was at 4:00 pm on Friday and I didn’t expect a call back since the office closes at 5:00 pm. So I’m not trying to figure out if Great West Life has suspended my Benefits.
And this all could not come at a more horrible time because I have a dentist appointment Tuesday Evening.