For some reason I always have the worst of luck. Like the worst. Things with my house closing went as smoothly as one can expect but it’s everything else that’s going to shit.
On my move in day I had Bell come to install my wireless internet. Everything with that went smoothly and I was impressed at how prompt and early the installer was. I was given a 12-5pm window of time and the installer was done by 1pm. I then had Cogeco come to install my 2 months free cable and phone that came as an incentive from my builder. The window time for that was 2-5pm. That’s when things started to go downhill.
First of all the installer arrived at 5:15pm. I received no call letting me know that the installer would be late and I was just on my way out of the door so I was pretty annoyed, however I let the installer in. I basically let the installer work while I unpacked some things. It took him about an hr and a half to do whatever it he had to do and then he left. After he left I noticed mud on my off white wall and white baseboards. My mom and I tried to clean it off and then I noticed that the carpet near my basement door was pretty dirty. I’m left to assume that the installer wore his boots into my basements after he arrived therefore tracking some dirt onto my carpet.
The next evening while my father and brother were moving some of my items over I noticed that the internet would not work on my iphone. I thought that maybe I had just entered in the wrong password so I checked on my macbook. The internet wouldn’t work there either but it was too late to call technically support. The following evening (wednesday) I tried again with the internet. This time I called technically support. On their end they ran multiple line tests and they couldn’t find anything wrong, so I requested that I tech be sent out. The earliest one would be able to come I was told was Friday anywhere from 6-9pm. Thankfully the tech arrived at 6:30pm on friday evening.
It took him about 10 mins to figure out why my Bell internet would not work. Turns out that the Cogeco installer had cut the bell splitter lines therefore preventing my internet from working. At this point I was confused, so the Bell tech showed me the splitter and sure enough the lines were cut.
On the following Saturday I went to the mall to speak with someone about putting in a complained against the tech whom cut my Bell wires. I spoke with a very nice lady whom took down my cell phone number and assured me that someone would be contacting me within 48 hours. Within 4 hrs I received a call letting me know that the matter would be looked into first thing Monday morning and I should receive a call on Tuesday. Well tuesday came and went and no call. On Wednesday I spoke with my mom and was informed that she had received the call from Cogeco. So instead of them contacting me at the number I left they contacted me at the number on file, which is my parents phone number. This annoyed me. A call back number was left so I called them back today. I spoke with a very nice lady whom informed me that the matter was being looked into.
This evening I received a phone call on my cell phone asking me to clarify my complaint. I quickly did and asked how I would be compensated for the loss of service. Since my cable and phone services are free at the moment the tech was unsure as to how I would be compensated. He asked me if I watch movies on demand and I said no. I then explained that I would like my compensation to be an additional free month added to the free months that I already have. He said he would look into this and surprisingly called me back within 10 mins letting me know that it was done.
So, if all works out correctly, I should have free cable and phone till the end of April. Obviously I am going to double check that this is the case as I have a very bad feeling that I will be charged for the month of April thus resulting in me having to fight to not have to pay for the service.
Sometimes I just wish things could go smoothly.











